Privacy Policy

At Flow Spire Hub Co., Ltd. ("we", "us", or "our"), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains our practices regarding data collection, processing, storage, and rights under Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA") and relevant international standards.

1. Data Controller Information

The data controller responsible for your personal information is:

Flow Spire Hub Co., Ltd.
31/8 Suthep Soi 4, T. Suthep, A. Mueang Chiang Mai, Chiang Mai 50200, Thailand
Phone: 053-754-183
Data Protection Officer Email: info@flow-spirehub.click

2. Categories of Data We Collect

We collect only the information necessary to provide and manage our technical analysis workshops and respond to inquiries:

• Identification and Contact Details: Full name, email address, phone/WhatsApp number, and country of residence.
• Educational Profile: Preferred workshop program, self-reported charting experience level, and educational learning goals.
• Technical & Navigation Data: Anonymous browser type, operating system, and page view statistics collected through privacy-preserving cookies.
• Communications: Notes and correspondence exchanged during admissions inquiries and student chart review feedback.

3. Purpose and Legal Basis for Processing

We process your personal data under the following legal bases recognized by the PDPA:

• Contractual Performance: To register you for workshops, deliver course materials, issue certificates of completion, and manage studio access.
• Legitimate Interests: To respond to admission inquiries, improve our curriculum, maintain studio safety, and verify educational prerequisites.
• Consent: Where you have explicitly opted in to receive technical research articles and course schedule announcements.

4. Data Retention Period

We retain student enrollment records, course attendance logs, and completed certification records for up to five (5) years following the conclusion of training to fulfill statutory tax, accounting, and educational verification obligations under Thai law. General admissions inquiries that do not result in enrollment are deleted after twenty-four (24) months.

5. International Data Transfers

Where cloud-based administrative tools (such as secure email servers or video streaming delivery networks) host data outside Thailand, we ensure adequate cross-border protection safeguards in compliance with Section 28 of the PDPA, including standard contractual clauses and end-to-end encryption.

6. Your Data Subject Rights

Under the Thailand PDPA, you are entitled to exercise the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of incomplete, inaccurate, or outdated data.
• Right to Erasure ('Right to be Forgotten'): Request deletion of your personal data when it is no longer required for its original purpose.
• Right to Restriction & Objection: Object to or restrict the processing of your data under specific statutory conditions.
• Right to Data Portability: Obtain your data in a structured, commonly used digital format.
• Right to Withdraw Consent: Withdraw previously granted consent at any time without affecting the lawfulness of prior processing.

7. How to Exercise Your Rights

To submit a data access or privacy request, please contact our Data Protection Officer at info@flow-spirehub.click or call our Chiang Mai office at 053-754-183. We will review and respond to valid requests within thirty (30) days.